Cancellation Policy
At Ratial, we aim to provide seamless and reliable handyman services while ensuring flexibility for our users. Below is our cancellation policy, designed to protect both our customers and service providers.
1. Cancellation by Customers
Free Cancellation Window: You can cancel a booking without any charges up to 2 hours before the scheduled service time.
Late Cancellation Fee: If you cancel less than 2 hours before the scheduled time, a late cancellation fee equivalent to 25% of the service cost will be charged.
No-Show Fee: If the service provider arrives and you are unavailable without prior cancellation, a no-show fee of 50% of the service cost will be charged.
2. Cancellation by Service Providers
In rare cases, service providers may need to cancel due to unforeseen circumstances. If this happens, we will notify you immediately and reschedule your booking at no additional cost.
3. Refund Policy
Eligible Refunds: Refunds are processed if a cancellation is made within the free cancellation window or due to service provider unavailability.
Refund Method: All refunds will be issued to the original payment method within 5-7 business days.
4. Rescheduling Policy
You can reschedule a booking without penalty up to 2 hours before the scheduled service time.
Rescheduling less than 2 hours before the service time may incur a nominal fee.
5. How to Cancel or Reschedule
Using the App: Open the Ratial app, go to your bookings, select the service, and choose the cancel or reschedule option.
Contacting Support: You can also contact our customer support team for assistance with cancellations or rescheduling.
6. Exceptions
No fees will be charged for cancellations or rescheduling due to emergencies, natural disasters, or other uncontrollable events. Please contact customer support to explain your situation.
Contact Us
If you have any questions or concerns regarding this cancellation policy, please reach out to us:
Email: Ratialhomeservices@gmail.com
Phone: +917255890882
Address: Damu Chak, Near PNB Muzaffarpur, Bihar, 842001
Thank you for choosing Ratial. We appreciate your understanding and cooperation with our policies.
