Refund Policy
At Ratial, we strive to ensure customer satisfaction by delivering quality handyman services. Our refund policy outlines the terms under which refunds are issued and the process for requesting them.
1. Eligibility for Refunds
Refunds are applicable under the following conditions:
Service Not Delivered: If a service was booked and prepaid but not delivered by the provider.
Service Cancellation: If you cancel a booking within the free cancellation window (refer to our Cancellation Policy).
Provider Issues: If the service provider fails to complete the task or provides unsatisfactory service, and the issue cannot be resolved through rescheduling.
2. Non-Refundable Scenarios
Refunds will not be issued under the following circumstances:
Cancellations made outside the free cancellation window and not meeting the conditions for exceptions.
Dissatisfaction with completed services without prior reporting and investigation.
Misrepresentation of service requirements by the user.
3. Refund Process
To request a refund, follow these steps:
Submit a Request: Open the Ratial app or website and navigate to the support section. Submit a refund request with the necessary details (booking ID, issue description, and any supporting evidence).
Review and Verification: Our team will review your request and may contact you for additional information or clarification.
Approval and Processing: Once approved, the refund will be processed, and you will be notified.
4. Refund Timeline
Refunds will be processed within 5-7 business days from the date of approval.
The amount will be credited to the original payment method used during booking.
5. Partial Refunds
In cases where partial services have been rendered or only part of the booking is eligible for a refund, a prorated refund will be issued based on the services completed.
6. Contact Us
For questions or assistance regarding refunds, please reach out to our support team:
Email: Ratialhomeservices@gmail.com
Phone: +917255890882
Address: Damu Chak, Near PNB Muzaffarpur, Bihar, 842001
Thank you for trusting Ratial. We are committed to ensuring a smooth and transparent refund process for our valued customers.
