Terms and Conditions
Effective Date: December 30, 2024
Welcome to Ratial.com and the Ratial mobile application ("the App"). These Terms and Conditions ("Terms") govern your use of our website, App, and services. By accessing or using our services, you agree to comply with these Terms.
1. Definitions
"We," "us," or "our" refers to Ratial.com and its App.
"You" or "user" refers to anyone accessing or using our services.
"Services" include handyman services provided through the App or website.
2. Eligibility
You must be at least 18 years old to use our services. By accessing our platform, you confirm that you meet this eligibility requirement.
3. Account Registration
You must create an account to access certain features of our services.
Provide accurate and complete information during registration.
Maintain the confidentiality of your account credentials and notify us immediately of unauthorized access.
4. Service Terms
Ratial connects users with independent service providers ("Providers").
We do not employ the Providers; they operate as independent contractors.
The Providers are solely responsible for the quality and completion of the services they offer.
5. User Responsibilities
Provide accurate details for requested services.
Ensure safe and appropriate conditions for Providers to perform their work.
Settle any payments as agreed upon during the booking process.
6. Payment and Refund Policy
Payments are processed securely through the App using third-party payment gateways.
Refunds, if applicable, will be issued as per our refund policy.
We reserve the right to update pricing and service fees at any time.
7. Cancellation Policy
Users may cancel bookings within the timeframe specified in the App without incurring penalties.
Late cancellations may result in fees, as outlined in our cancellation policy.
8. Prohibited Activities
Misusing the platform to harass, harm, or defraud others.
Engaging in activities that violate local laws or regulations.
Attempting to disrupt or compromise the security of our platform.
9. Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our services.
Providers are independent contractors; we do not guarantee the quality, safety, or legality of their services.
10. Indemnification
You agree to indemnify and hold Ratial harmless from any claims, damages, or losses arising from your breach of these Terms or misuse of our services.
11. Modifications to Terms
We reserve the right to update these Terms at any time. Continued use of our services constitutes acceptance of the revised Terms.
12. Governing Law
These Terms are governed by the laws of [Insert Jurisdiction]. Any disputes will be resolved exclusively in the courts of Bihar.
13. Contact Us
For questions or concerns about these Terms, please contact us at:
Email: Ratialhomeservices@gmail.com
Phone: +917255890882
Find us here: Damu Chak, Near PNB Muzaffarpur, Bihar, 842001
